Store Policies
EXCHANGE/RETURN POLICY If you are not happy with your purchase, please contact us within 3 days of the date you receive your package for exchange/return procedure instructions. Due to the personal nature of our items, you must ship your package back to us within 7 days of the date your package was delivered. Returns for credit are issued in the form of a store credit for the full amount of you product price (shipping is non-refundable), or you can exchange your purchase for an equivalent item. You may also opt to receive your money back, minus a 15% restocking fee. You must contact us before sending your exchange back. You'll need an authorization code to complete your return. Without your authorization code, your return cannot be accepted. You will be instructed to send your items back to the manufacturer if they were shipped directly from the manufacturer. Please make sure you want to keep your breast forms before applying any adhesives, as forms/enhancers cannot be exchanged once adhesive has been applied. Original tags must still be attached to the clothing items, and all items must be in their original packaging (we will not accept returns on used items). Non-exchangeable items include skin care and cosmetics, adhesives, and self-adhesive breast forms once the adhesive has been applied. Due to health code regulations, any lingerie items worn on an intimate part of the body--such as gaffs, panties, thongs, and padded panties--cannot be returned. Pals Breast Enhancers are sealed in individual bags for your sanitary consideration. Please try your Pals on without opening the bag; that way, if you wish to exchange for another size, the exchange can be accepted. If you've opened the sealed bag that the Pals come in, we can't take them back (due to Health Code Regulations). We recommend that when sending your item back, you insure your package, or at least add Delivery Confirmation (for USPS returns). This is recommended for your safety and reassurance. The customer is responsible for all associated shipping costs unless the reason for the return is due to a defective/incorrect item; in that case, we will gladly pay for your shipping costs to both return your item and receive a new item. All items are completely checked for integrity and quality of product. We have less than a 1% exchange activity on our site.
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